Hotel Policies


For  guaranteed reservation, guests are required  to present a confirmation letter or an Online Booking Voucher with Valid ID.

Check- in: 1 PM

-Guest  may check-in earlier than the standard check-in time  subject to room availability and shall be charged with early check-in charge.

Check-out: 12 NN

-Should  guest wish to check out late ,this  must be arranged with our hotel representative.

  • Early departure will be charged at full rate of the remaining room accommodation.



Credit cards ACCEPTED AT One Serenata Hotel:

  • Mastercard
  • Visa
  • American Express
  • JCB


Prepayment/Payment Cancellation/ Ammendment:

  • We require full prepayment of the accommodation to confirm reservation.
  • Payments are non-refundable, only re-bookable within 6 months from check-in date. Hotel requires notification before check-in date. Failure to notify hotel may result to the total amount of the accommodation
  • Guest who did not arrived within 24 hours of check-in date and time will be charged the total amount of reservation.
  • No-show will be charged the room rate applicable for the entire length of stay.


Children and Extra Head:

  • Children 11 years old and below stays for free, sharing bed with parents, breakfast not included.
  • Children 12 years old and above accompanied by 2 persons will be charged per day for extra head.


  • The bed provided is already good for 2 people.
  • Each room can only request for a maximum of 1 extra bed.
  • Standard, Premier, and Deluxe rooms are equipped with double-sized beds with a dimension of 54” (140 cm) x 75” (190 cm).
  • Superior rooms, Themed rooms, Junior and Executive Suites are equipped with double-sized beds with dimensions of either 54” (140 cm) x 75” (190 cm) or 75” (190 cm) diameter.


Other Policies:

  • Room rates are good for two persons, in excess of 2 persons, extra head charge applies.
  • Extra head is for the access to facilities only, meals are not included.
  • Unpaid bills must be settled when leaving the room.
  • Minors under 18 must be within those who exercise parental authority.
  • Pets are not allowed inside the premises
  • Cooking of food inside the room is not allowed. We promote round-the-clock room service.